For our freshest, most beautiful blooms, please shop our Florist’s Choice options, as we may be experiencing delays in receiving shipments of certain flower types.

Please note that for all other orders, we may need to make substitutions. Your recipient will always receive a beautiful gift of the same or greater value as what you selected.

Deliveries may be impacted by COVID-19 restrictions. Rest assured that we are taking all recommended precautions to ensure customer satisfaction and safety.

Delivery impacts may include:

In addition, we may be using “no contact” delivery procedures. After confirming that the recipient is available to accept, their gift will be left at the door and the delivery driver will step back a safe distance to ensure they receive their gift.

Please see our About Us page for more details. We appreciate your understanding and support!

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Gift Now, Deliver Later

Better than a gift card, send smiles twice! We are now offering Gift Now, Deliver Later, so you can still send a gift for your loved one during this time.

Please note that we cannot currently commit to any specific delivery dates when you place a Gift Now, Deliver Later order. We will personally contact your recipient when we are able to schedule a delivery date for this gift.

When you give a Gift Now, Deliver Later arrangement, you won’t need to select a delivery date. You complete your purchase and we’ll send a beautifully designed virtual gift right away via email, including your card message and a picture of the flowers you chose. When we are back up and running, we’ll contact your recipient to complete delivery of your fresh, beautiful arrangement. Thanks for supporting our local business during this time!

Check out our best selling florist choice!

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How Gift Now, Deliver Later Works

Please note that we cannot currently commit to any specific delivery dates when you place a Gift Now, Deliver Later order. We will personally contact your recipient when we are able to schedule a delivery date for this gift.

Step 1

Complete your purchase like you normally would, including your card message, delivery information, and recipient’s email.

Step 2

We’ll let your special someone know they received a gift. A photo and your card message will be included in a beautifully designed email for smile number 1!

Step 3

When we’re able to deliver your gift, we’ll fulfill the promise of your gift and coordinate directly with your recipient to schedule delivery of the arrangement for smile number 2!

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FREE*  ends in: 
Why buy from us? 
100%
SATISFACTION
GUARANTEE
REAL
WE ARE A REAL
LOCAL FLORIST
100%
FLORIST DESIGNED
AND HAND DELIVERED
* Free local delivery is available for local online orders only. For orders being sent outside of our local delivery zone, a delivery fee based on the recipient’s address will be calculated during checkout.

Delivery Policy

Our Guarantee

Every order is important to us because we know how important it is to you. Hence, we intend to please every customer with beautiful flowers and accommodating service and we welcome your comments and inquiries. Also, if you are not completely satisfied with the quality of one of our products, then please contact us immediately and we will promptly take the appropriate action.


Delivery Policy

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Delivery Confirmations:
Please note that delivery confirmations are not sent in real-time. After delivery, confirmations are sent once the driver has returned from the route; Or, in the event the driver returns outside of normal business hours, confirmations may be sent the next available business day.

Our *free delivery for local online orders includes delivery to most areas of Chesapeake and Portsmouth, VA only. We do not deliver to Naval facilities or locations where a pass is needed for entrance. We may accept orders to Virginia Beach, Suffolk, and Norfolk, with a minimum delivery charge of $30 added, on an order by order basis. If your order is outside of our delivery area, we will attempt to contact you for an alternate, local delivery address. If we are unable to reach you by the phone number provided in your contact information, or an alternate local address is not available, we will refund your order. For large orders, we may offer an extended area for delivery service, which is why we refund on an order by order basis. Please contact us for details or with questions.

*Free delivery is offered for local online orders only (walk-ins & phone orders are excluded.)

Same Day Delivery: If you order before 1:00 pm in the recipient's time zone, we can typically deliver the flowers the same day Monday through Friday. For same day service on Saturday please order by 12:00 pm. Orders received after that time will be delivered the following business day. Special exceptions may be made for local funeral services, but are not guaranteed. Please call for availability.

Specific Times: We are unable to guarantee delivery at a specific time, but you may request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.

Delivery Times: Normal delivery times are 10am until 5pm daily for orders going to a business, until 6pm for orders to a residence, hotel, or hospital, and until 2pm for orders going to a high school. Later times may be available to accommodate funeral services. During major holidays such as Valentine's Day and Mother's Day we operate at extended hours.


Funeral Homes: If you have selected a delivery date that is before or after the actual viewing we will deliver to the viewing per the funeral home instructions. If you have ordered for a funeral viewing on Sunday and it is too late to deliver on Saturday, we will contact the funeral home to verify that there is a viewing or service on Monday and reschedule the order. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home we will look it up for you.


High Schools: High schools do not accept deliveries for students. Please send teacher's gifts to the high school and any student orders to their residence. Orders to high schools should be placed early because they usually must be received by 2pm.


P.O. Boxes: We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.


For Residential Delivery If No One is Home: If the recipient is not available at the time of delivery, the delivery person may leave the arrangement in a place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for re-delivery or pick-up at our store location. The driver may leave a door tag with instructions if a delivery has been attempted.


For Business Delivery: If the recipient is not readily available to greet the delivery person, we may have a front desk person or staff member sign for the arrangement.


**If you have specific delivery instructions, in the event your recipient is not at the delivery address provided, please let us know at the time you place your order.**


Request to Leave Item at Door: The customer assumes all liability for requests to leave arrangements. We generally discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. Deep Creek Floral cannot be held responsible for missing or faulty product due to this special request.


Incorrect Addresses: If the recipient's address is incorrect and delivery was attempted to the address, there is a $10 address correction fee. Deep Creek Floral is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.


Canceling an Order: Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. To cancel or change an order that has not been processed, please call (757) 485-7434.


Card Messages: The message that you write in the Card Message field is the message that is sent with the gift. We do not include or disclose any billing information with your order.


Taxes & Pricing

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  • Sales tax will be displayed in the checkout if applicable.
  • Many products are available in Regular, Deluxe, and Premium sizes that you can upgrade to.

Substitution Policy

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Vases & Containers: It is sometimes necessary to make substitutions of equal or greater value on glassware, wicker baskets, or other containers, due to demand or the seasonal availability of certain items.


Fresh Flowers: At Deep Creek Floral we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value.


Balloons: Some hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.


Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.


Gift Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.


Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.

100% SATISFACTION GUARANTEE

Top 4 Reasons to buy from Deep Creek Floral

100% SATISFACTION GUARANTEE

We take pride in our work, and stand behind every arrangement we deliver. If you are not completely satisfied with your order, please contact us so that we can make it right.

WE ARE A REAL LOCAL FLORIST

We've been Chesapeake local florist and we are proud to serve this community. There are a lot of "online companies" that pretend to be a local florist, hurting both you and small businesses like ours. You can feel confident that you will get an amazing arrangement that is supporting a real local florist!

100% FLORIST DESIGNED, HAND DELIVERED

Buying from us means that all arrangements are designed by artists who know the floral trade. We hand-deliver every single arrangement so your recipient is sure to love their gift! No wilted, sad, flowers in a box here! Your design will be exquisitely arranged and sure to be loved!

JOIN THOUSANDS OF HAPPY CUSTOMERS

Our customers and the happiness of their friends and family are our top priority! When you buy from us, you are getting an arrangement that is sure to impress and delight! We will personally ensure that you're happy with your arrangement!

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* Free local delivery is available for local online orders only. For orders being sent outside of our local delivery zone, a delivery fee based on the recipient's address will be calculated during checkout.

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